When clients call us
Something’s gone wrong
A steady hand when a customer, a reporter, a regulator or a lawsuit comes calling, a plan that works alongside your lawyers and a path back once it’s over.
Litigation is underway
Communications that support legal strategy, protect the company’s standing and stay in step with counsel.
A sensitive exit or change
Recalls, restructurings, layoffs or exits that need to happen quietly and without a damaging headline.
You want to be ready
Scenario planning, playbooks and training before a crisis tests the team.
What we do
- Crisis readiness audits and playbooks
- Scenario planning and leadership simulations
- Rapid response: holding statements, media handling and stakeholder sequencing
- Litigation communications in coordination with counsel
- Employee, customer and investor communications under pressure
- Post-crisis recovery and reputation rebuilding
Selected work
Exiting a sensitive investment without a headline
A sustainable investment fund had to recall a fleet of cars leased mostly to gig drivers. We were in before the first customer notice went out, and every vehicle came back without incident or a negative story.
From controversy to a brand for its second decade
A translation controversy put a beloved global digital library at odds with parts of the community it serves. We counseled its CEO through the blowback before any contract was signed, then built the research, messaging and crisis playbook it needed to hold its ground.
How we work
You work directly with the founding partners, Frank De Maria and Elie Jacobs, supported by senior advisors where a matter calls for specialist expertise.
Engagements run as a 50-Day Sprint, a defined project, retained counsel or standing advisory, depending on what the moment needs.
Common questions
How quickly can you get involved?
In an active situation, a founding partner can usually be on a call the same day. The earlier we are involved, the more options a company has.
How do you work with our lawyers?
Closely and from the start. Legal and communications strategy need to support each other, so we coordinate on every statement and decision with your counsel.
What should we do before a crisis happens?
Know your likely risks, agree who decides and who speaks, and have statements and contact lists ready. Our readiness work builds that into a practical playbook and tests it with your team.
Do you help after the crisis is over?
Yes. Recovery is part of the work: rebuilding trust with customers, employees, investors and the press, and making sure the episode doesn’t define the company.
Talk to us
Facing a moment like this?
Schedule a call with a founding partner. We’ll tell you plainly whether and how we can help.